IFS Blog

Wealth Management Onboarding Trends - Part 2

Posted by Shaun Christensen on Jun 12, 2017 3:04:09 PM

In our last blog post, we shared and explored the top 8 trends that are currently influencing wealth management onboarding. One of those trends is so pervasive and impactful that we felt it deserved its own blog post. That trend is the overwhelming shift towards integrated client onboarding experiences. Like we mentioned in our last post, firms have historically viewed the client onboarding process as a standalone process. But, today, firms are taking a broader, more client-centric view of the onboarding process.

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Topics: Onboarding, New Account Opening

Top 8 Trends in Wealth Management Onboarding...Right Now

Posted by Shaun Christensen on May 24, 2017 10:03:00 AM

As everyone in wealth management knows, the onboarding process is the first step towards a great client relationship. If all goes well, it builds the foundation for a long and mutually beneficial future for the client, advisor and firm. Because the onboarding process really begins with the first contact with an advisor, a negative experience could make a bad first impression, or, worse, cost you the client.

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Topics: Onboarding, New Account Opening

IFS Launches CRM Integration with Process Automation Solutions

Posted by Tracie Hummel on Sep 1, 2016 2:05:09 PM

IFS recently announced new integration capabilities between its process automation solutions for onboarding, account maintenance, asset movement and other processes, and client's CRM tools. With the CRM integration, financial services firms can make the most of existing data stored in your firm's CRM and open accounts and complete other requests quicker and easier. 

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Topics: Business Process Automation, Onboarding, IFS News, Asset Movement

Navigating the DOL Fiduciary Rule to Build Greater Efficiencies and Better Client Experiences

Posted by Tracie Hummel on Aug 10, 2016 11:44:30 AM

*Post written by Shaun Christensen, IFS Account Director*

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Topics: Onboarding, Industry News

How Financial Services Firms Can Make the Most of their CRM

Posted by Tracie Hummel on Jun 1, 2016 9:24:38 AM

According to a survey conducted by Schwab Advisor Services and published in Financial Advisor Magazine, less than 20 percent of financial advisors believe their firm is doing the most they can with their CRM system. The same survey indicated that 98 percent of advisors most often use their CRM to store client information, and 61 percent use their CRM to prepare and send client communications. While these two functions are powerful capabilities of a CRM, they only scratch the surface of what financial services firms could do with their existing CRM.

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Topics: Business Process Automation, Onboarding, Case Studies

What Does a Cup of Coffee Have to Do with Client Onboarding?

Posted by Ray Mulligan on May 25, 2016 10:09:49 AM

In this series of blog posts, we are exploring the reason why organizations go through the effort, expense and disruption of pursuing process automation projects. This post explores our thought process when we think about end-to-end process efficiency in automation efforts.

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Topics: Business Process Automation, Onboarding, Useful Resources

Delivering Operational Excellence with Straight-Through-Processing

Posted by Tracie Hummel on May 11, 2016 4:07:44 PM

At last week’s 43rd annual SIFMA Operations Conference & Exhibition in Miami Beach, FL, Randy Barnes, our Director of Product Management had the opportunity to present with our friends at Thomson Reuters on delivering operational excellence. Randy’s portion of the presentation focused on delivering cost-effective operational excellence through straight-through-processing and client onboarding, while other members of the panel discussed exception capture and remediation and shared services.

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Topics: Onboarding, New Account Opening, IFS Events

The ROI of Process Automation - Part I

Posted by Ray Mulligan on Mar 16, 2016 12:13:19 PM

Why go through the costs and change that process automation projects bring?

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Topics: Business Process Automation, Onboarding, Financial Services Industry

Webinar On Improving Onboarding for Financial Services

Posted by Tracie Hummel on Mar 10, 2016 11:34:57 AM

Last Thursday, we hosted a webinar “Effective Onboarding Practices: Improving Your Firm’s Most Critical Business Process.” In the webinar, members of our product team Ray Mulligan and Randy Barnes guides participants through the onboarding process from the front to the back office and provided tips for improving any wealth management firm’s onboarding system.

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Topics: Tips & Tricks, Onboarding, New Account Opening, Financial Services Industry, Useful Resources

Transforming Customer Onboarding into a Competitive Advantage from the Front & Back Office

Posted by Tracie Hummel on Mar 2, 2016 10:07:45 AM

Within the financial services industry, perspectives vary widely on whether new customer onboarding is a front office or back office function. In fact, a 2011 study from the Aite Group showed that, among small wealth management firms, 26% of respondent viewed new customer onboarding as a front office automated tool, whereas 46% of respondents saw it as a back office function. And, among large to midsize wealth management firms, only 8% of respondents indicated that new customer onboarding is a front office automation tool, and 64% responed that onboarding is a back office function.

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Topics: Tips & Tricks, Business Process Automation, Onboarding, New Account Opening, IFS Events