IFS Blog

Delivering Operational Excellence with Straight-Through-Processing

Posted by Tracie Hummel on May 11, 2016 4:07:44 PM

At last week’s 43rd annual SIFMA Operations Conference & Exhibition in Miami Beach, FL, Randy Barnes, our Director of Product Management had the opportunity to present with our friends at Thomson Reuters on delivering operational excellence. Randy’s portion of the presentation focused on delivering cost-effective operational excellence through straight-through-processing and client onboarding, while other members of the panel discussed exception capture and remediation and shared services.

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Topics: Onboarding, New Account Opening, IFS Events

Why Agile Development Is A Must for Process Automation Projects - Part I

Posted by Tracie Hummel on Mar 22, 2016 9:36:04 AM

As its name suggests, agile development methodology requires a level of flexibility and adaptability. Professionals from any industry who have embarked on a process automation project or solution implementation know that the success of their project is dependent on a commitment to flexibility. But this is especially true for financial services firms. Between the evolving expectations of today’s investors and the constantly changing regulatory landscape, flexibility is vital.

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Topics: Business Process Automation, New Account Opening, Financial Services Industry, Useful Resources

Webinar On Improving Onboarding for Financial Services

Posted by Tracie Hummel on Mar 10, 2016 11:34:57 AM

Last Thursday, we hosted a webinar “Effective Onboarding Practices: Improving Your Firm’s Most Critical Business Process.” In the webinar, members of our product team Ray Mulligan and Randy Barnes guides participants through the onboarding process from the front to the back office and provided tips for improving any wealth management firm’s onboarding system.

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Topics: Tips & Tricks, Onboarding, New Account Opening, Financial Services Industry, Useful Resources

Transforming Customer Onboarding into a Competitive Advantage from the Front & Back Office

Posted by Tracie Hummel on Mar 2, 2016 10:07:45 AM

Within the financial services industry, perspectives vary widely on whether new customer onboarding is a front office or back office function. In fact, a 2011 study from the Aite Group showed that, among small wealth management firms, 26% of respondent viewed new customer onboarding as a front office automated tool, whereas 46% of respondents saw it as a back office function. And, among large to midsize wealth management firms, only 8% of respondents indicated that new customer onboarding is a front office automation tool, and 64% responed that onboarding is a back office function.

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Topics: Tips & Tricks, Business Process Automation, Onboarding, New Account Opening, IFS Events

What is The Difference Between a CRM and an Onboarding Solution?

Posted by Tracie Hummel on Feb 18, 2016 4:10:11 PM

In today’s competitive landscape, financial services firms are looking to technology to improve client relationships. Two of the most common technologies used to manage the client experience are Customer Relationship Management (CRM) solutions and New Account Opening/Onboarding solutions. Some firms fall into the trap of using one technology solution to manage all of the requirements and challenges that come along with opening new investment accounts.

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Topics: Onboarding, New Account Opening, Financial Services Industry, Useful Resources

10 Reasons Your Onboarding Process Is Turning Customers Away

Posted by Tracie Hummel on Jan 20, 2016 9:30:00 AM

Recent industry reports indicate that over 80% of financial advisors want to improve automation of their workflows to increase operational efficiency. Onboarding is one of the most critical yet complex and compliance sensitive processes for financial services firms.

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Topics: Business Process Automation, Onboarding, New Account Opening, Financial Services Industry

2015 Year in Review - The Continuing Evolution of Financial Services

Posted by Ray Mulligan on Dec 16, 2015 10:51:32 AM

As is the case in the rapidly-evolving industry of financial services, 2015 was a year of exciting changes in terms of the products and services that are available to the financial consumer. As we reflect back on the year, let’s take a look at some of the most meaningful industry trends from 2015.

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Topics: Onboarding, New Account Opening, Financial Services Industry, Industry News

Using an Automated Onboarding Solution to Improve Efficiency

Posted by Tracie Hummel on Dec 8, 2015 8:49:17 AM

As the first touchpoint with a new client, onboarding is arguably the most important part of the client lifecycle. In the financial services industry, it is a particularly complex process that requires coordination between multiple departments and stakeholders. With so much at stake during the onboarding process, financial services firms, along with other types of organizations, are looking to technology to simplify the process, satisfy customers, and improve operational efficiency.

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Topics: Business Process Automation, Onboarding, New Account Opening, Case Studies